Up until recently my 7 year old vacuum cleaner hadn’t had a service, or any vacuum cleaner maintenance. Ever. Yep I am that person who thinks a machine can keep going and going and maintain the same quality of work it did when it was new. I have now discovered since the near death of my Dyson that a service can bring it back to a well working sucker that is ready to take on the mess of children once again. Now that I think about it, it is just like servicing a car. If you skip the maintenance it eventually stops running smoothly.
The kind service man and engineer Chris who works at Dyson emailed me through pictures about the journey my vacuum cleaner took while in their care. Here is the adventure of my Dyson DC24.
DC24 before service
One your machine is received; our engineer Chris assessed it top to bottom for anything that shouldn’t be.
The Ball, which houses the motor of your machine is removed, and given a thorough cleaning.
The brushbar is removed, the cleanerhead is cleaned, then the brushbar is replaced with a brand new brushbar.
The cyclone assembly is cleaned out and the bin washed.
Both filters are replaced as both a hygiene precaution and to ensure the machine will work as good as new.
Towards the end of the service, the cleaner head of the machine is removed, and the suction is tested to ensure it is as strong as day one.
Finally, we run numerous electrical safety checks to ensure the machine is safe to leave us.
Once the machine has been fully repaired and tested, it is then ready to leave us, to provide you with more years of service.
The convenience of having it delivered back to my door was great and I wasn’t without my vacuum for long which is great. They were fast, efficient and now my cleaner works great. The customer service was brilliant, they emailed me each time something new was going on (eg. received, being worked on, dispatched).
When was the last time you got your vacuum cleaner serviced? Are you like me and overlook this important maintenance?
Thanks Dyson for doing such a great job.
This is NOT a sponsored post.
Ooo, I have never had my vacuum serviced and it’s probably really bad that the thought had never occurred to me (especially with the heavy duty paces I put mine through)! Granted it’s more of a cheapy one but off I go to investigate local service options.
It hadn’t even crossed my mind either Sarah. 7 years and mine hadn’t had 1. whoops