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Vacuum cleaner maintenance

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Up until recently my 7 year old vacuum cleaner hadn’t had a service, or any vacuum cleaner maintenance. Ever. Yep I am that person who thinks a machine can keep going and going and maintain the same quality of work it did when it was new. I have now discovered since the near death of my Dyson that a service can bring it back to a well working sucker that is ready to take on the mess of children once again. Now that I think about it, it is just like servicing a car. If you skip the maintenance it eventually stops running smoothly.

The kind service man and engineer Chris who works at Dyson emailed me through pictures about the journey my vacuum cleaner took while in their care.  Here is the adventure of my Dyson DC24.

DC24 before service

 One your machine is received; our engineer Chris assessed it top to bottom for anything that shouldn’t be.

The Ball, which houses the motor of your machine is removed, and given a thorough cleaning. 

The brushbar is removed, the cleanerhead is cleaned, then the brushbar is replaced with a brand new brushbar.

The cyclone assembly is cleaned out and the bin washed.

Both filters are replaced as both a hygiene precaution and to ensure the machine will work as good as new.

 

Towards the end of the service, the cleaner head of the machine is removed, and the suction is tested to ensure it is as strong as day one.

Finally, we run numerous electrical safety checks to ensure the machine is safe to leave us.

Once the machine has been fully repaired and tested, it is then ready to leave us, to provide you with more years of service.

The convenience of having it delivered back to my door was great and I wasn’t without my vacuum for long which is great. They were fast, efficient and now my cleaner works great. The customer service was brilliant, they emailed me each time something new was going on (eg. received, being worked on, dispatched).

When was the last time you got your vacuum cleaner serviced? Are you like me and overlook this important maintenance? 

Thanks Dyson for doing such a great job.

This is NOT a sponsored post.

No! My Money Is Not Diamond Crusted

By 6 Comments

Whatever happened to good old fashioned customer service? It seems to me that staff complain about rude customers however it is becoming increasing obvious to me that it isn’t one sided. Businesses wonder why customers aren’t loyal and return or spread the good word and yet the answer is right in front them!

 

Staff can be the most rude and unwelcoming people. Everyone is encouraged to shop local yet are to feel like they are scum of the Earth when they try. It is also a common misconception that it is all the young kids that know no manners; I agree to a point but there are the fair share of older generation that treat people with not a shred of decency. Is there something wrong with my money? Not shiny enough for you or coated in diamond? Money is money and business is profit as far as I’m concerned!

 

I miss the days when people went out of their way to help each other; shop staff, strangers or otherwise. I know that it is not every staff member and that there are indeed some extremely friendly ones out there but when you are unfortunately met by the impolite, foul-mouthed and hygiene lacking person it really has an effect on your day. And not a positive one!

 

It is people like that that make you realise why everyone shops online these days. People buy everything from food, clothes, toys, you name it you can buy it online and have it delivered straight to your door; all without being insulted or being looked down upon. It is no wonder we are a generation of convenience.  

 
Ok my rant is done! Obviously I have had a bad experience in the past couple of days and cannot stand rude and obnoxious people.

Have you been made to feel like you aren’t worthy of the ground you walk on by so called customer service?

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